General Terms and Conditions of Sale

ARTICLE 1. INTRODUCTION

1.1. The company Ambi'Com, a limited liability company (SARL), registered with the RCS of Bobigny under number B 498 899 731, is engaged in the sale of Grand Froid protective clothing and accessories.

1.2. These terms exclusively govern the sale of products offered on the website www.grand-froid.fr. They take precedence over any other provisions or documents of any nature or form. Any amendment to these General Terms and Conditions must be expressly authorised as an exceptional derogation by Ambi'Com.

1.3. Placing an order on www.grand-froid.fr constitutes unconditional acceptance of these General Terms and Conditions.

ARTICLE 2. ACCESS TO THE WEBSITE

It is the visitor’s responsibility to use appropriate means of connection to access the online shop grand-froid.fr. All telecommunication costs are borne by the visitor.

Any access difficulties or service interruptions shall not give rise to any compensation.

ARTICLE 3. RETENTION OF TITLE AND TRANSFER OF RISK

3.1. Pursuant to Law 80-335 of 12 May 1980, the buyer shall only become the owner of the goods after full payment of all sums due. In the case of payment by bill of exchange or cheque, payment shall be deemed complete only when the amounts have been credited to Ambi'Com’s bank account.

3.2. The contracting party is entitled, subject to revocation and within the framework of its business activity, to resell—but not to pledge or assign as security—the goods for which Ambi'Com retains ownership.

3.3. In the event of late payment, any other contractual breach, or a substantial deterioration in the buyer’s financial situation, Ambi'Com may require the immediate return, at the buyer’s expense, of all goods not yet paid for.

3.4. In the event of insolvency proceedings or safeguard proceedings, the buyer, the creditors’ representative or the liquidator may not transfer ownership of the goods without the seller’s consent. In the event of seizure, the buyer, the creditors’ representative or the liquidator undertakes to inform the seller immediately so that the seller can assert its right of recovery within the applicable deadlines.

ARTICLE 4. ORDERS

4.1. Our product offers and prices are valid while displayed on www.grand-froid.fr, subject to availability.

For products not stocked in our warehouses, offers are valid subject to supplier availability. Accordingly, availability information is provided at the time of ordering. As this information comes directly from our suppliers, errors or changes may exceptionally occur.

4.2. If an order is accepted for products that are ultimately unavailable, the buyer will be notified by email as soon as possible.

4.3. In such cases, the order will be automatically cancelled and, unless the buyer places a substitute order, all amounts already paid will be fully refunded.

4.4. Ambi'Com uses its best efforts to keep the list of orderable products on www.grand-froid.fr up to date. However, the unavailability of ordered products shall in no event give rise to liability.

ARTICLE 5. DELIVERY TIMES

5.1. Lead times run from the day after actual receipt of payment for the order, unless specific payment terms apply.

5.2. Ambi'Com will make every effort to meet the timelines specified on www.grand-froid.fr. Timelines can only be met if the customer provides usable branding elements (line-art or colour mock-ups, films, cromalins with Pantone references, and exploitable logos).

5.3. If a branding element proves unusable, Ambi'Com undertakes to inform the buyer.

ARTICLE 6. PRICES AND PAYMENTS

6.1. Unless otherwise stated, prices shown on grand-froid.fr and on any documents issued from the site (including but not limited to newsletters, mailings, letters) may be changed without notice in accordance with applicable regulations.

6.2. Unless otherwise specified, prices shown on our order acknowledgements are firm and not subject to revision.

6.3. Invoices are payable by bank card, bank transfer, cheque or bill of exchange. The place of contract conclusion, of Ambi'Com’s performance, and of the buyer’s payment obligation is CROISSY BEAUBOURG (77 – France).

ARTICLE 7. SHIPPING COSTS

7.1. Transport prices are calculated from our company, our branding workshops or our suppliers’ warehouses for delivery in metropolitan France only. For deliveries outside metropolitan France, shipping rates will be specified on a country-by-country basis in your shopping basket.

ARTICLE 8. SAMPLES

8.1. To allow the buyer to view the product, it is possible to order a sample.

8.2. All samples are chargeable and subject to a special rate covering handling and logistics costs.

8.3. Samples are neither exchangeable nor refundable.

ARTICLE 9. WARRANTIES

9.1. In accordance with Articles L.211-4 to L.211-11 of the French Consumer Code, the buyer benefits from a warranty against non-conformity of products purchased on grand-froid.fr. This warranty covers the cost of parts and labour required to restore conformity.

9.2. In addition to the statutory warranty against hidden defects under Articles 1641 et seq. of the French Civil Code, products sold benefit from a manufacturer’s warranty, the duration of which is indicated in our catalogues or product sheets.

These warranties exclude any other warranty, in particular any guarantee of meeting a customer’s specific needs.

However, the above warranty does not apply in the following cases:

• Buyer’s failure to follow instructions or technical manuals,
• Mishandling or improper use of the products by the claimant,
• Unauthorised intervention or attempted intervention on the product,
• Insufficient or inappropriate maintenance,
• Damage resulting from an external cause, acts of a third party, or any event of Force Majeure as defined below,
• Defective material or design originating from the buyer,
• Malfunction resulting from normal wear and tear.

9.3. Implementation of warranties. The product deemed defective will be replaced or refunded, and the buyer shall not be entitled to any additional compensation due to the defective nature of the product.

9.4. Under the manufacturer’s warranty, the seller replaces free of charge parts recognised as defective by its technical services. The seller’s warranty does not cover labour costs, nor dismantling, reassembly or on-site transport costs.

ARTICLE 10. RIGHT OF WITHDRAWAL

10.1. The website grand-froid.fr provides a withdrawal period in accordance with applicable legal provisions.

This period is 30 full days from receipt of the order or from when it is made available.

To exercise this right of withdrawal, please contact us via the form: Contact us

In the event of exercising the right of withdrawal, Ambi'Com will refund you within 14 days following receipt of the return.

The order subject to the right of withdrawal must be returned in full.

Return conditions are specified in Articles 12.1, 12.2, 12.3, 12.4, 12.5.

Refund of all sums paid, including initial delivery costs, will be made using the payment method used for the original transaction, unless the requester expressly agrees to another refund method.

This refund will not incur any fees for the requester; however, return shipping costs remain their responsibility.

For orders of several products, the withdrawal period starts upon receipt of the last product.

10.2. Restrictions on the right of withdrawal: In accordance with applicable law, the following products are excluded from the right of withdrawal:

• Goods made to the consumer’s specifications or clearly personalised,
• Goods liable to deteriorate or expire rapidly,
• Goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

ARTICLE 11. RETURN OF GOODS

11.1. Return authorisation form

To return your items, please create a product return in your customer account. A return slip will be sent to you by email.

11.2. All returned goods must be sent back in full and in their original packaging. For a request for a refund or an exchange, the goods must be returned within 30 days. All items must be intact and in good condition.

The returned product must be intact and show no signs of use or excessive/abnormal trying-on. Otherwise, the returned item will remain at your disposal and will not be refunded; you may collect it from Grand Froid or have it sent back to you at your expense.

We recommend choosing a tracked shipment with signature on delivery.

Your parcel must be returned with the exchange/return slip (see Article 11.1).

The return address is:

Ambi'Com – After-Sales Service

1 Avenue Aristide Briand - BP38

93161 NOISY LE GRAND

11.3. In case of an error or apparent non-conformity

Any defects found must be reported in writing to after-sales support here: Contact us within 24 months.

A “return of goods” form will be provided in response.

Non-conforming goods must then be returned within 6 days as per Article 11.2.

If non-conformity is confirmed by after-sales testing, we will proceed with exchange or repair depending on cost, in accordance with Article L.211-11 of the French Consumer Code. Return shipping costs will be reimbursed upon presentation of proof, after your product is returned and the non-conformity is