General Terms and Conditions of Sale

Last updated: March 2026

General Terms and Conditions of Sale – Grand-Froid.fr

1. INTRODUCTION AND CONTACT DETAILS
Company: The website www.grand-froid.fr is operated by the company Ambi’Com, a SARL (Limited Liability Company) with a capital of €25,000, registered with the RCS of Bobigny under number B 498 899 731.
Registered office: 1 Avenue Aristide Briand – 93160 Noisy-le-Grand – France.
Contact: support@grandfroid.fr
Purpose: These GTC govern the sales of cold protection clothing and accessories to both individual and professional customers.

2. ACCESS AND TECHNICAL LIABILITY
Access to the site and its continuity depend on the Internet network. Ambi’Com cannot be held liable for damages inherent to the use of the network (interruptions, viruses, intrusions).

3. OWNERSHIP AND TRANSFER OF RISKS
Retention of title: Ambi’Com retains ownership of the products until full payment is received.
Transfer of risks:
* Individuals: Upon physical possession of the package by the customer.
* Professionals: Immediately upon delivery of the products to the carrier.

4. ORDERS AND AVAILABILITY
Offers are valid subject to available stock. In case of unavailability after placing an order, the customer will be fully refunded. Ambi’Com reserves the right to refuse any order that appears abusive or is subject to a dispute.

5. DELIVERY AND TRANSPORT DISPUTES
Deadlines: Indicative from the receipt of payment.
Lost package: Shipment of a new package or refund after confirmation of loss by the carrier.
Professional Specificity: Ambi'Com's liability ends upon shipment; the professional must pursue their remedy against the carrier.

6. PRICE AND PAYMENT
Currency: Euros (€) only.
Security: Ambi’Com may suspend an order in case of suspected fraud and request proof of identity.

7. INTERNATIONAL AND CUSTOMS
For any delivery outside the European Union (including the United Kingdom), the customer is considered the importer. Customs duties, local taxes (VAT), and import fees are the sole responsibility of the customer.

8. SAMPLES AND TOLERANCE
Samples: Chargeable, non-exchangeable, non-refundable.
Pros: A tolerance of ±5% on delivered volumes is accepted for bulk orders.

9. WARRANTIES
Legal guarantee of conformity and guarantee against hidden defects included. Excluded: normal wear and tear, improper maintenance, or improper use.

10. RIGHT OF WITHDRAWAL (INDIVIDUALS ONLY)
Individual customers have 30 calendar days to return their product at their own expense. The product must be new, complete, and in its original packaging.

11. RETURN PROCEDURE (EXCHANGES AND REFUNDS)
All returns must strictly follow these steps:
Declaration: Initiate the request via the customer account ("Product Returns" section).
Preparation: Clean, folded, and packed items. Personalized products are neither returned nor exchanged.
Shipment: Exclusively by postal service (Colissimo/Tracked) at the customer's expense.
Critical Note: Shipments via Mondial Relay or Relais Pickup are strictly refused.
Finalization: After inspection, Ambi'Com proceeds with the refund or sends an AVO code (in case of exchange) within 14 days.
Return Address: NPACK / GRAND FROID – 22 rue des Canadiens – 27300 Bernay – France.

12. MEDIATION
In case of an unresolved dispute, the consumer may contact:
MÉDIATION – VIVONS MIEUX ENSEMBLE | www.mediation-vivons-mieux-ensemble.fr

13. INTELLECTUAL PROPERTY
All visuals are protected. Photographs are non-contractual (minor variations in rendering may exist).

14. APPLICABLE LAW
Subject to French law. For professionals, any dispute falls under the exclusive jurisdiction of the Commercial Court of Bobigny.