Privacy Policy

This page explains how Grand Froid processes your personal data: what we collect, for what purpose, who it may be shared with, and how to exercise your rights, in accordance with the GDPR.

1. What data does Grand Froid process?

We process the data you provide to us when you use our services or contact us: for example, when you create an account and provide your name, your email address or your postal address.

2. For what purposes is it used?

Grand Froid processes your data in strict compliance with applicable data protection laws. We apply the principles of personal data protection law and only use your information for the purposes set out in this policy or at the time of collection.

Specifically, your data allows us to:

• process your purchases and provide our services,
• personalise, develop and secure these services,
• inform you of Grand Froid news and promotions.

3. Newsletter

We offer you the option to receive our newsletters. When you subscribe, you receive information on the topics they cover. Each time you read a newsletter, we also record technical data relating to the device used and to access, in order to improve the quality of delivery.

4. Promotions and information by email

In connection with our services, we may present you with Grand Froid information and offers. These product and promotion suggestions may reach you even if you are not subscribed to our newsletter.

5. Gift cards

The data provided when ordering a Grand Froid gift card is used to:

• verify and process the order,
• issue, send and validate the voucher,
• record and track its use, in particular to prevent any attempt at fraud.

6. Who is your data shared with?

Grand Froid only shares your data with technical service providers necessary for the proper performance of our services (for example, postal operators such as La Poste).

7. Your data protection rights

In accordance with the GDPR, you have the following rights:

These rights can be exercised with the company Ambi'Com / Grand Froid, the data controller:

8. Security of card payments

To secure your payments, we use the SSL Payment solution provided by our bank, CIC. With this system:

• your payment is made directly on the bank's secure server, on our behalf;
• your card number and associated confidential data are never transmitted to us;
• exchanges are encrypted using the SSL protocol, the global standard supported by all major browsers.

9. Learn more: supervisory authorities

To learn more about your rights, you can visit the website of the competent supervisory authority in your country:

Any questions?