What should I do if I received a defective item?

At Grand Froid, we prioritize the quality of our products. However, if you discover a defect in one of our items, we apologize for any inconvenience.

We invite you to contact our Customer Service team at support@grandfroid.fr and provide us with the following information:

1. Your order number.
2. A precise description of the issue you've encountered.
3. Photos showing the observed defect.

Please include the following subject line in your email:

DEFECTIVE PRODUCT + (9-letter order reference)

Our team will promptly review your situation and work to find an appropriate solution.