What Should I Do If My Delivery Is Delayed?

If you believe your delivery is unusually delayed, we recommend checking the status of your parcel using the tracking link available in your customer account.

Log in to your account, then go to the "My Orders" section and click on "More Details" to view the detailed information about your order. You will find the "Track My Order" option there, which will allow you to monitor the progress of your parcel using the information provided by the carrier.

If you notice an issue or anomaly in the progress of your parcel, we advise you to contact the carrier directly, with your tracking number at hand. This will help them assist you better and resolve any potential issues related to the delivery of your parcel.

You can also reach out to us via email at support@grandfroid.fr.

Please include the following subject in your email: DELIVERY + (9-letter order reference).