My Parcel Arrived Damaged

If you receive a damaged parcel despite all the precautions taken by our logistics teams, we recommend following these steps:

1. Inspect the Parcel upon Delivery: If you notice that the parcel is open, damaged, torn, or if parts are missing, we advise you to refuse the delivery. This will allow us to take the necessary measures to resolve the situation.

2. Contact Our Customer Service Team: If you were unable to refuse the delivery or if you discover any anomalies after opening the parcel, please contact us immediately by email at support@grandfroid.fr.

   Please include the following information in your message:

   • Your order number
   • A detailed description of the situation
   • References of the missing or damaged parts
   • Attach a few photos of the parcel and the affected parts. It's important to keep these parts until the investigation is closed.

Upon receiving the necessary information, we will initiate an investigation with the carrier to find an appropriate solution. We are committed to assisting you to the best of our ability throughout the process.