An item is missing from my order?

If you find that an item is missing from your order, there could be various reasons:

1. Backordered Items: Your order may contain items that are temporarily out of stock. In such cases, we will partially ship the available items, and the rest of your order will be shipped as soon as the missing items become available again. If you have questions about a backordered item, please contact our Customer Service for specific information.

2. Your Order Has Arrived, but the Product Is Missing: Before anything else, please check if the missing product was not shipped in a separate parcel. Each order confirmation email specifies the exact contents of each parcel. You may also find a packing slip inside the parcel. If the missing item is not listed on this slip, it is likely intended for another parcel, and there's no need to worry.

3. You Have Received All Parcels, but a Product Is Still Missing: If you have received all parcels for your order, but a product is still missing, it could be due to a packing error. If you believe there was an error during the preparation of your order, please [click here].

If none of the above scenarios apply, please contact our Customer Service for further assistance.